FAQs
Here’s the Frequently Asked QuestionsHow can I activate the item?
After the order, you should be able to access the purchase code at your account. You can use the same code to activate the item before updating and using it.
Do I need to get the first update?
Yes. After the activation, you will be able to access the update server.
– Update the plugin to the latest version by following these steps:
– Go to Dashboard > Updates
– Click Check again button. There will be a newer auto update will be waiting for you.
Note: In some cases, the update may not shown right away. You may need to click “Check again” button few more times. If you don’t update the first version, you may have some errors or blank screen.
I can't see the updates. What could be the problem?
Elementor PRO if activated is causing the auto update issues. To solve the update issues, you will need to disable Elementor PRO temporarily.
Can I get the invoice?
The invoice is available on your order-page after purchase if it’s completed without any issue. You can download the invoice as PDF.
Where's my purchase code?
Your purchase code can be accessed through your account at the “Licences” tab.
Do you offer a free trial?
There’s no free trial yet but we are offering a free but limited version of the plugin at Limited Version page that you could install and check it before purchasing.In addition, there’s also “Playground” section available to test all of the extensions, compatibility with each and etc.
What payment methods do you accept?
We accept all major credit cards, STRIPE and WISE for the items we are selling exclusively on our website.
I have several websites that I want to use the extension. Do you offer multi-website license?
Not currently, all the licenses are for only one End-Product/Website but we are working on to improve our system to allow multi-use licenses. If you’re going to purchase more copies, we may offer a better price.Please, contact support.
Can I use my subscription on my subdomain?
Each subdomain requires a site allocation from your subscription. Subdomains that are not considered as a license use: dev.* (dev.example.com) local.* (local.example.com) test.* (test.example.com) staging.* (staging.example.com) You can use your single-license to install/activate the product, before you need to move it to the live website, you can request domain change by contacting the support.
Did you use the same extension to build this website?
Yes, we have used only this extension to build-up this website but some of the “features” are not yet available for purchase. It would be ready soon.
Does it work with all the themes?
Due to every theme has a different coding style and code structure, as long as it’s been coded properly, there shouldn’t be any problem and it should work with all of the theme on the marketplace. But in some cases, if your theme uses GSAP/ScrollTrigger, there may be some conflicts. We are offering a free version plugin that you could install and check before purchasing.
I have some other questions. What should I do?
We are offering support for the questions you do have. You can always contact support for more information/guide.